FAQ
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Orders are typically processed within 2-4 Days (Switzerland) and 3-7 Days (EU Countries) after payment confirmation. Please note that this processing time may vary based on product availability.
How can I track my package and receive updates on its delivery status?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status and location of your package.
What is the estimated delivery time for my order?
The estimated delivery time is calculated from the date your order is shipped, not the date it is placed. Actual delivery times may vary based on your location, selected shipping method, and unforeseen circumstances, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution, which may include a return or exchange.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Our Products
Why has the product changed its color and?
It's perfectly natural for the product to undergo some color variation. This happens because we consciously avoid adding harmful color stabilizers. Instead, we prioritize the use of organic ingredients, which, though exceptional for your well-being, can lead to slight changes in color.
Is your packaging eco-friendly?
Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.
Are your products ethically made?
Absolutely, our dedication to ethical manufacturing is unwavering, and we're devoted to guaranteeing that every one of our products is produced in environments that are not only fair but safe for all workers. Our approach involves fostering a familial atmosphere with our suppliers, treating each relationship with the care and respect akin to that found within a close-knit family. This helps us ensure that they align with our ethical guidelines.
Are you cruelty-free?
Yes, we're proud to be a cruelty-free brand. We are all huge animal lovers here, it's unthinkable for us to ever harm another living being. We never test our products on animals. We believe that beauty should be ethical and sustainable, and we're committed to promoting a more compassionate world.